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Helpdesk Mobile

Enterprise support app with real-time WebSocket communication

Overview

An enterprise-level mobile helpdesk application that enables seamless communication between support agents and employees using real-time WebSocket connections.

Challenge

Handling real-time chat infrastructure via WebSockets and ensuring messages are delivered reliably without draining mobile battery life.

What I've done

  1. Implemented real-time chat using WebSockets in Flutter.
  2. Designed a scalable state management solution for handling active tickets.
  3. Integrated push notifications and background message synchronization.
  4. Optimized the application for enterprise-grade security and reliability.

Result

  • Reduced average ticket response time through an always-connected mobile support ecosystem.
Helpdesk Mobile